Return Policy

If you want to return some merchandise, please follow the steps below to insure that your request is processed as quickly as possible.

• In order for us to process your return efficiently, you must obtain a Return Authorization (“RA”) before sending anything back. To request a RA, simply contact our Customer Care Center at (800) 457-4313 email, us at customerservice@nctsolution.com or log into your account at www.nctsolution.com to fill out the return merchandise authorization form.
   
• Along with your RA, you will be issued a  pre-paid postage label for sending back your merchandise.
   
• Please be sure to use your free pre-paid mailing label. Not using the pre-paid return label will delay the processing of your refund or replacement considerably.
• It is our policy that all returned cartridges must be at least seventy (70%) percent filled. We feel that this gives everyone a fair test of the quality of the product. Unfortunately in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% filled we will e-mail you. If you want the cartridge back you will have an opportunity to make payment arrangements for us to ship it back to you.
• Also all non-defective products must be returned in the packaging in an as-new condition.
• Because some of our customers have requested new products without returning their defective merchandise, we are unable to ship or make refunds/credits until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed immediately.
• Please allow up to 7 business days to process your return from the time it reaches our Returns Department. All credit requests will be completed within 7 business days, but please note that it may take your credit card bank up to 30 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process.
• Terms and Conditions:
  
  – All merchandise returned must be received by New Century Technologies Inc. DBA: Aloha Toner within 30 days of receipt of goods. No merchandise will be accepted without a Return Authorization Number. Please call (800) 457-4313 for customer service. Any return after 30 days will be for exchange or replacement only. No Cash refunds will be given. Product results may vary depending upon your equipment and other factors.
  
  – Ink and toner cartridges products are warranted against manufacturing defects for 3 months from date of shipment. Other products are manufacturer warranty only. 
  
  – All returned are subject to a 20% restocking fee and subject to inspection by New Century Technologies Inc. All accounts must be current to receive exchanges or replacements. Accounts past due more than 30 days are subject to a 15% annual finance charge. Warranties and conditions are subject to credit term.